Privacy Policy

Last Updated: 12/12/2025

This Privacy Policy explains how Namika Creations (“Company”, “We”, “Us”, “Our”) collects, uses, stores, shares, and protects your personal information when you visit or make a purchase from www.namika.in (“Website/Platform”).

By using our Website, you consent to the practices described in this Policy.

1. BUSINESS DETAILS

Business Name: Namika Creations
Business Type: Sole Proprietorship
Registered Address: Shop No. 2, H. No. 17, Bhagat Colony, Burari, Delhi – 110084
Customer Support Email: support@namika.in
Customer Support Phone: +91 96379 63611

2. INFORMATION WE COLLECT

We collect the following types of information to process your orders, improve customer experience, and comply with Indian legal requirements:

A. Personal Information (Provided by You)

  • Full Name
  • Phone Number
  • Email Address
  • Billing Address
  • Shipping Address
  • Payment Information (processed securely via third-party gateway)
  • Any information submitted via contact forms, customer support, or reviews

B. Automatically Collected Information

When you use our Website, we may collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Cookies and tracking data
  • Time spent on the Website

C. Payment Information

We do not store your card or banking details.
All payments are processed securely by PCI-DSS compliant third-party payment gateways.

3. HOW WE USE YOUR INFORMATION

We use your data for the following purposes:

  1. To process and deliver your orders
  2. To send confirmations, alerts, and service-related communication
  3. To provide customer support
  4. To improve website experience
  5. For fraud detection and legal compliance
  6. For analytics, marketing, and advertising
  7. To enforce Terms & Conditions
  8. To handle grievances and dispute resolution

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies to:

  • Improve website functionality
  • Analyze user behavior
  • Personalize user experience
  • Deliver relevant ads

Users may disable cookies via browser settings; however, certain features may stop working.

5. DISCLOSURE OF INFORMATION

We do not sell your personal data.

We may share data with:

A. Service Providers

  • Payment gateways
  • Courier & logistics partners
  • Marketing and analytics tools
  • Website hosting providers

B. Legal Requirements

We may disclose your information if required to:

  • Comply with Indian laws
  • Respond to lawful requests by authorities
  • Prevent fraud, cybercrime, or misuse

6. DATA STORAGE & SECURITY

We implement reasonable security practices as required under Indian IT Rules.

Security measures include:

  • Encrypted communication (SSL)
  • Controlled access
  • Secure servers
  • Regular audits

However, no method of transmission is fully secure; by using the Website, you acknowledge this risk.

7. DATA RETENTION

We retain your data for as long as:

  • Your account remains active, or
  • Required to comply with legal, tax, and regulatory obligations

If you request deletion, certain information may still be stored to comply with Indian law.

8. YOUR RIGHTS (Under DPDP Act & IT Rules)

You have the right to:

  • Access your personal data
  • Request correction
  • Request deletion (subject to legal limitations)
  • Withdraw consent
  • Register complaints with the Grievance Officer

To exercise these rights, email us at support@namika.in.

9. CHILDREN’S PRIVACY

Our Website is not intended for children under 18.
We do not knowingly collect information from minors without guardian consent.

10. THIRD-PARTY LINKS

Our Website may contain links to external sites.
We are not responsible for their content, policies, or practices.

11. CONSENT

By using the Website, you provide consent for:

  • Data collection
  • Data processing
  • Marketing communication (SMS/Email)
  • Cookie usage

You may withdraw consent at any time by emailing us.

12. CHANGES TO THIS POLICY

We reserve the right to modify this Privacy Policy at any time.
Changes become effective immediately upon posting on the Website.
Continued use of the Website indicates acceptance of updated terms.

13. GRIEVANCE OFFICER (MANDATORY UNDER INDIAN LAW)

In compliance with the Information Technology Act, 2000 and DPDP Act:

Grievance Officer:
Name: Namit
Email: support@namika.in
Address: Shop No. 2, H. No. 17, Bhagat Colony, Burari, Delhi – 110084
Response Time: 48–72 business hours

14. JURISDICTION

All matters relating to privacy and data protection shall be governed by Indian law.
Any disputes shall fall under the exclusive jurisdiction of the Courts of Delhi.

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